What We Do

We provide a peer-lead quality checking service in health and social care services for people with disabilities and or mental ill-health. We meet people in the places where they are supported – this is often where people live, in flats, houses, supported living, residential homes, or where they attend or use day services or opportunities.

How We Work

We want the people we meet who live in or receive services to feel in control of the quality check and at the heart of it. We’re really interested in finding out about their lives, what’s important to them. We will be lead by them so they can take part as much or as little as they want. We ask people a range of questions, which have been develop by people who have lived experience.

We also talk to staff and managers during our quality checks. We produce reports which highlight what the service is doing well, and which identify any areas where the service needs to make improvements. We measure quality based on best practice research evidence, policy guidance, legislative frameworks and contractual obligations.

Who We Are

Our quality checkers are people who have lived experience of a disability or mental ill-health. We are experts by experience. We have used services ourselves and know what it is like to go through the system. We know what works and what doesn’t. We know that it is vital to give people with disabilities a voice.

As people who have lived experience, we can make sure that our quality checks ask the right questions. We find out what matters to people, and to the people who support them, we highlight what the service does well, and what the service can improve.

Our coordinators have backgrounds in a range of social care roles, research and education. Coordinators work alongside experts, coordinating the quality checks, providing support as and when needed and producing the final reports.

Inclusion is at the heart of our work. This means that the conversation or interaction between the person using the service and the expert is at the centre of the quality check.

We are passionate about what we do and we want our quality checks to make a real difference to people who use services and to the people who are responsible for delivering that service. We place a strong value on working together with organisations who deliver services as we believe that we all have the same aim – to make people’s lives as good and as enriching as possible. We see so much good practice and it is a real joy to highlight this in our reports.


Reporting Quality Issues or Safeguarding Concerns

How to report a quality issue to Gloucestershire County Council

Quality Helpline Phone Number: 01452-328463

E-mail: disabilityquality@gloucestershire.gov.uk

Everyone (such as Professionals, Service Users, Family, Friends, Advocates, etc) can use this number/e-mail to contact us for:

All quality issues relating to learning disability, mental health and physical disability services for children and adults. Please also contact us if you wish to know the allocated quality reviewer for a particular service provider.



How to report a safeguarding concern

How to report suspected adult abuse

If you think someone else is being abused, you must tell someone:


Call the Police

Telephone 101

In an emergency telephone 999


Otherwise you can contact the Adult Help Desk

Telephone 01452 426868

8.00am to 5pm Monday to Friday

Or when out of hours call the Emergency Duty Team on 01452 614194


You can also email: socialcare.enq@gloucestershire.gov.uk

Or visit the Health and Social Care website for Gloucestershire below


Find Out More

If you have lived experience and are interested in finding out about opportunities to work in a quality checking role, please contact us to find out more.

If you are an organisation who is currently delivering support to people with disabilities, mental ill health or other groups, we can work with you to help you identify what your service is doing well, and what changes you could make. We will work with you and to help you achieve quality outcomes for the people you support.

Contact us:

For quality checking information, email the quality checking team: qc@inclusion-glos.org

Telephone: 01452 234003

In writing: Quality Checking Manager, Inclusion Gloucestershire, 2 St Michaels Court, St Michaels Square, Brunswick Road, Gloucester GL1 1JB



Your privacy is important to us. We need to use some information in order to arrange and carry our quality checks, but once we no longer need it as the assignment is complete, your information is deleted. Our reports are anonymised – so if you take part in a quality check, your name will never be included. Please see our organisation privacy statement for more information. If you would like more information about our Quality Check specific Privacy Statement please contact us using the methods in the Find Out More section of this page.




Our quality checks form part of Gloucestershire County Council’s quality reviewing process. We are a user-lead organisation (ULO). Please follow this link to find out more about how our work fits within the overall Quality Review system at GCC.

Link to GCC disability quality reviewing team

Our Mental Health quality checks are supported by and involve the MHELO organisation.

Link to MHELO